Basic Troubleshooting

Is TwitSnap not working on your site? Read the following checklist first before panicking!

1. Is the domain name submitted properly?
   If your blog/site is hosted via Blogger, Wordpress, Googlepages and the likes then you must include the subdomain when registering. Also take note the domain name must not end is a slash ( /).
   
   If you messed up the first time then don't worry, you can register again using the same email you used before.
   
   To clarify, we only require the registration to track usage of our service so that we can prioritize popular sites later as a VIP service so make sure to register with a valid email address where we can contact you.
   
   
2. Is the script properly copied?
   The script starts with <!-- TWITSNAP --> and ends with <!-- END TWITSNAP --> so if any of those where missing then you are missing a part of the script.
   
   
3. Is the script located between the </body> tag and </html> tag?
   This is very important since the script parses the entire HTML body and to avoid conflict with itself and other script. Plus this makes sure it will work with IE7+ browser (don't ask, we don't know why MS needs it to be there).
   
   Placing the code on any other part of the site may still work but we cannot guarantee this.
   
   
4. Do you use JavaScript blocking utilities?
   Browser add-ons like Adblock, NoScript and the likes may mistakenly identify TwitSnap as an Ad script.
   
   For the record, the script will not embed any Ads on your site -- ever! We however do not control the contents being posted by Twitter users if they contain ads or not.
   
   
5. Is there any other script causing errors?
   Check your other scripts and widgets if its causing any errors. You can check this by removing the TwitSnap Script first then browse your site and check for indication of a script errors.
   
   Other slow loading scripts can also affect TwitSnap's performance since it makes sure all the entire page has fully loaded before parsing the HTML body. If another script ha rendered the page on an infinite wait state then TwitSnap will never load.
   
   Just remove the other offending script if you want TwitSnap (of course you do!)
   
   
6. If all else fails file a bug report and send us the complete URL of the page/site thats giving you problems. We will try to fix our script as much as possible to work with any site out there.